Terms of Service

1. Acceptance of these Terms

These Terms of Service (the “Terms”) form a binding agreement between you and Levl LLC, a Missouri limited liability company (“levl,” “we,” or “us”), governing your access to and use of the levl platform, including the website at levlplatform.vercel.app, levl.pro, any mobile or desktop application, and all related services (collectively, the “Platform”). By creating an account, browsing the Platform, booking a job, accepting a job, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

2. Who levl is and what we do

levl operates a two-sided online marketplace that connects clients seeking home services (“Clients”) with independent skilled tradespeople (“Workers,” and together with Clients, “Users”). levl is not a contractor, employer, or service provider. We do not hire, supervise, direct, or control Workers; we provide the technology that lets Clients and Workers find, book, message, and pay each other.

3. Eligibility and account registration

• You must be at least 18 years old and able to enter a binding contract.
• You must provide accurate, current, and complete information when registering, and keep that information up to date.
• You are responsible for safeguarding your password and all activity under your account.
• levl may suspend or terminate any account at our sole discretion, with or without notice, for any reason including violation of these Terms, fraud, harassment, or actions that put Clients, Workers, or the Platform at risk.

4. Workers — independent contractors

You acknowledge and agree that Workers on the Platform are independent contractors, not employees, agents, partners, or joint venturers of levl. Workers exercise sole discretion over which jobs they accept, when they work, how they perform the work, which tools they use, and how they price specialty or non-standard tasks. Nothing in these Terms creates an employment relationship.

Workers are free to work wherever they like. levl does not require exclusivity and does not restrict a Worker from building or keeping their own clientele, from working for Clients they met on the Platform outside of it, from using competing platforms, or from holding any other job or business. levl charges no penalty or fee for doing any of these things, and declining a job carries no penalty. levl sets no rates, no rate floors or ceilings, and no schedules.

Work arranged away from the Platform is simply outside it: levl does not process the payment, holds no record of the agreement, and offers no payment protection, dispute resolution, or support for it. That is a description of what the Platform does, not a restriction on what a Worker may do.

Background check. Before accepting jobs on the Platform, Workers must complete a one-time background check administered by Checkr, Inc. (“Checkr”), a federally-compliant consumer reporting agency. The check costs $25 and is non-refundable, even if the result prevents you from being approved as a Worker. By initiating the check, you acknowledge that you have received and signed Checkr's Disclosure, Authorization, and Summary of Rights under the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.).

Insurance. levl does not provide, arrange, underwrite, endorse, or guarantee insurance of any kind, and levl does not insure any job booked through the Platform. Workers are independent businesses and are solely responsible for deciding whether to carry insurance, what kind, and in what amount. Many Workers carry their own general liability policy obtained wherever they choose.

As a convenience only, in certain states levl can refer a Worker to ISG Insurance, an unaffiliated third party. A Worker is under no obligation to use ISG and is free to obtain coverage anywhere, or to carry none. If a Worker does obtain a policy through ISG, that policy is a contract between the Worker and the insurer: coverage, pricing, eligibility, exclusions, and claims handling are set and administered solely by the insurer, and what any policy does or does not cover is determined by that policy, not by levl. Workers should confirm the scope of their own coverage with their own insurer. Clients should not assume that any particular job is insured.

5. Clients — booking, payment, and the levl fee

When a Client books a job, payment is collected by levl via Stripe, Inc. and routed to the Worker's connected Stripe Express account. The Worker keeps 100% of the agreed invoice price. A separate platform fee of 15% of the invoice price is added on top and paid by the Client at the time of charge. The Client's total charge therefore equals the Worker's invoice plus the 15% levl fee.

By saving a payment method on the Platform, the Client authorizes levl and Stripe to charge that payment method for the full amount of any job they confirm, plus the 15% levl fee, plus any applicable sales tax, at the time the Worker submits the invoice.

6. Cancellations, refunds, and disputes

A Client who cancels a confirmed job 24 or more hours before the job starts is not charged anything.

A Client who cancels a confirmed job within 24 hours of the job starting will be charged one hour of the Worker's hourly rate, plus the 15% levl fee on that amount, to the payment method on file. The Worker receives the full hour. This is not a penalty: the Worker held that time and turned down other work for it, and the charge compensates them for their time.

Raising a dispute. Either party to a job may open a dispute from that job in the Platform. We aim to respond within 24 hours. Both parties can see the dispute and add to it, and levl communicates with both in the same thread rather than separately. Opening a dispute does not by itself reverse a charge or a payout.

Outcomes. levl may, at its sole discretion, resolve a dispute by issuing a refund in whole or in part, or by leaving the charge in place. Where levl issues a refund on a job whose funds were transferred to the Worker, the corresponding portion of the Worker's transfer is reversed at the same time, and levl will ordinarily also return its own 15% fee on the refunded portion. Refunds are returned to the Client's original payment method and typically appear within 5 to 10 business days, depending on their bank.

Chargebacks. If a Client disputes a charge with their card issuer instead of through the Platform, the card network's decision is final and is not something levl controls. Where a chargeback is decided against levl on a job that was paid out, levl may recover the corresponding amount from the Worker's subsequent payouts. levl does not indemnify Workers against chargebacks and makes no guarantee that a payment, once received, cannot be reversed.

levl is not a guarantor of any Worker's performance, and nothing in this section creates an insurance policy, a guarantee fund, or a promise to make any party whole.

7. Content, ratings, and the forum

The Platform includes a community forum, in-app messaging, profiles, and rating and review functionality. You retain ownership of content you submit but grant levl a worldwide, royalty-free, perpetual license to display, distribute, and adapt that content as necessary to operate and promote the Platform, and to use it, including photos, community posts and conversations between a Client and a Worker about a job, to train and improve levl's AI models. Direct messages between members that are not about a job are not used. This license continues after you delete the content or close your account. You agree not to post content that is unlawful, harassing, hateful, sexually explicit, fraudulent, defamatory, or that infringes the rights of others. We may remove any content and suspend any account that violates these standards.

8. Prohibited conduct

• Sharing account credentials or impersonating another User.
• Scraping, reverse-engineering, or otherwise attempting to extract data from the Platform.
• Using the Platform to facilitate illegal activity.
• Harassing, threatening, or discriminating against any User.

9. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. LEVL DOES NOT WARRANT THAT ANY WORKER IS QUALIFIED, INSURED, OR WILL PERFORM A JOB SATISFACTORILY, OR THAT ANY CLIENT WILL PAY ON TIME OR BE SUITABLE TO WORK WITH. LEVL IS NOT A PARTY TO THE AGREEMENT BETWEEN CLIENTS AND WORKERS FOR ANY JOB.

AI diagnoses are suggestions. Photo Diagnose and other AI features give an automated suggestion from photos and text. They are not a professional inspection, and they can be wrong. Confirm with a Worker before buying parts or starting work. levl is not responsible for decisions made on an AI suggestion alone.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LEVL'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (a) the platform fees levl actually collected from you in the twelve (12) months preceding the claim, or (b) ONE HUNDRED DOLLARS ($100). LEVL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.

11. Indemnification

You agree to defend, indemnify, and hold harmless levl, its officers, members, employees, and agents from and against any claim, loss, damage, or expense (including reasonable attorney's fees) arising out of your use of the Platform, your breach of these Terms, your violation of any law, or any job you perform or receive through the Platform.

12. Governing law and dispute resolution

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Greene County, Missouri. You waive any right to a jury trial and any right to participate in a class action. Either party may seek injunctive relief in court for intellectual property or confidentiality matters.

13. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and update the “Last updated” date at the top. Material changes will be communicated via email or in-Platform notice. Continued use of the Platform after the updated Terms take effect constitutes your acceptance of them.

14. Contact

Levl LLC
1218 E Trafficway St
Springfield, MO 65802
Email: levlplatform@gmail.com