Terms of Service

1. Acceptance of these Terms

These Terms of Service (the “Terms”) form a binding agreement between you and Levl LLC, a Missouri limited liability company (“Levl,” “we,” or “us”), governing your access to and use of the Levl platform, including the website at levlplatform.vercel.app, levl.pro, any mobile or desktop application, and all related services (collectively, the “Platform”). By creating an account, browsing the Platform, booking a job, accepting a job, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

2. Who Levl is and what we do

Levl operates a two-sided online marketplace that connects clients seeking home services (“Clients”) with independent skilled tradespeople (“Workers,” and together with Clients, “Users”). Levl is not a contractor, employer, or service provider. We do not hire, supervise, direct, or control Workers; we provide the technology that lets Clients and Workers find, book, message, and pay each other.

3. Eligibility and account registration

• You must be at least 18 years old and able to enter a binding contract.
• You must provide accurate, current, and complete information when registering, and keep that information up to date.
• You are responsible for safeguarding your password and all activity under your account.
• Levl may suspend or terminate any account at our sole discretion, with or without notice, for any reason including violation of these Terms, fraud, harassment, or actions that put Clients, Workers, or the Platform at risk.

4. Workers — independent contractors

You acknowledge and agree that Workers on the Platform are independent contractors, not employees, agents, partners, or joint venturers of Levl. Workers exercise sole discretion over which jobs they accept, when they work, how they perform the work, which tools they use, and how they price specialty or non-standard tasks. Nothing in these Terms creates an employment relationship.

Background check. Before accepting jobs on the Platform, Workers must complete a one-time background check administered by Checkr, Inc. (“Checkr”), a federally-compliant consumer reporting agency. The check costs $25 and is non-refundable, even if the result prevents you from being approved as a Worker. By initiating the check, you acknowledge that you have received and signed Checkr's Disclosure, Authorization, and Summary of Rights under the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.).

Insurance. In states where Levl maintains a referral relationship with ISG Insurance (currently MO, KS, IL, OK, AR, FL, CO, AZ), Workers may obtain general liability coverage through ISG. Coverage, pricing, eligibility, and claims handling are set and administered solely by ISG. Any insurance policy obtained through ISG covers only work booked through and performed via the Levl Platform. Work taken off-platform is not covered, even between the same Client and Worker.

5. Clients — booking, payment, and the LevL fee

When a Client books a job, payment is collected by Levl via Stripe, Inc. and routed to the Worker's connected Stripe Express account. The Worker keeps 100% of the agreed invoice price. A separate platform fee of 19% of the invoice price is added on top and paid by the Client at the time of charge. The Client's total charge therefore equals the Worker's invoice plus the 19% Levl fee.

By saving a payment method on the Platform, the Client authorizes Levl and Stripe to charge that payment method for the full amount of any job they confirm, plus the 19% Levl fee, plus any applicable sales tax, at the time the Worker submits the invoice.

6. Cancellations, refunds, and disputes

Once a job is confirmed and a Worker has begun travel or work, cancellations may be subject to a cancellation fee charged to the Client's payment method. If a Client believes a Worker did not perform the work as agreed, the Client should first attempt to resolve the issue directly with the Worker via the in-Platform messaging system. Levl may, at its sole discretion, mediate disputes, issue refunds in whole or in part, or reverse charges where appropriate. Levl is not a guarantor of any Worker's performance.

7. Content, ratings, and the forum

The Platform includes a community forum, in-app messaging, profiles, and rating and review functionality. You retain ownership of content you submit but grant Levl a worldwide, royalty-free, perpetual license to display, distribute, and adapt that content as necessary to operate and promote the Platform. You agree not to post content that is unlawful, harassing, hateful, sexually explicit, fraudulent, defamatory, or that infringes the rights of others. We may remove any content and suspend any account that violates these standards.

8. Prohibited conduct

• Soliciting Clients or Workers to circumvent the Platform fee (e.g., “text me directly so we skip Levl”).
• Sharing account credentials or impersonating another User.
• Scraping, reverse-engineering, or otherwise attempting to extract data from the Platform.
• Using the Platform to facilitate illegal activity.
• Harassing, threatening, or discriminating against any User.

9. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. LEVL DOES NOT WARRANT THAT ANY WORKER IS QUALIFIED, INSURED, OR WILL PERFORM A JOB SATISFACTORILY, OR THAT ANY CLIENT WILL PAY ON TIME OR BE SUITABLE TO WORK WITH. LEVL IS NOT A PARTY TO THE AGREEMENT BETWEEN CLIENTS AND WORKERS FOR ANY JOB.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LEVL'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (a) the platform fees Levl actually collected from you in the twelve (12) months preceding the claim, or (b) ONE HUNDRED DOLLARS ($100). LEVL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.

11. Indemnification

You agree to defend, indemnify, and hold harmless Levl, its officers, members, employees, and agents from and against any claim, loss, damage, or expense (including reasonable attorney's fees) arising out of your use of the Platform, your breach of these Terms, your violation of any law, or any job you perform or receive through the Platform.

12. Governing law and dispute resolution

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Greene County, Missouri. You waive any right to a jury trial and any right to participate in a class action. Either party may seek injunctive relief in court for intellectual property or confidentiality matters.

13. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and update the “Last updated” date at the top. Material changes will be communicated via email or in-Platform notice. Continued use of the Platform after the updated Terms take effect constitutes your acceptance of them.

14. Contact

Levl LLC
1218 E Trafficway St
Springfield, MO 65802
Email: levlplatform@gmail.com